Returns & Exchanges
Register a return
Register your return in the returns portal. Once registered, you will receive an email explaining the next steps. Please read our returns policy first. If anything is unclear, our support team is happy to help.
Returns policy
Deadline and costs
Items (*) can be returned or exchanged for a different size provided they are sent back to us within 30 days of receiving the goods. The customer is responsible for the postage and for returning the goods safely. An additional postage and packaging fee at the applicable rate may apply to the exchanged item.
(*) Please note: for hygiene reasons, all types of socks, wrist wraps, knee wraps and lifting straps cannot be exchanged or returned once opened.
Condition of the goods
In all cases the goods must be returned as new, without faults, defects or missing parts, and preferably still in their original packaging. Items may have been tried on but must not have been used for training. Soiled items will not be accepted. Any labels, for example on t-shirts, must not have been removed, otherwise an exchange is no longer possible.
Packaging and shipping
You must return your products in appropriately sized packaging, using either a box or a mailing bag. If we receive your products folded, damaged in transit or insufficiently packaged, we may deduct a restocking fee (25% or more, depending on the damage) and/or decline to issue a refund or exchange.
We are not responsible for items lost in the post. We therefore recommend using a tracked service or one that insures the value of the parcel. We recommend returning your parcel with Swiss Post at your local post office.
Processing after arrival
Once your item has reached us and been inspected, we will send you an email to let you know that we have received your returned item and processed your exchange. This usually happens within one working day, but can occasionally take up to three working days.
Faulty goods
All SBD Apparel products go through a rigorous quality control process. We expect our SBD products to meet the highest standards and guarantee our products against manufacturing faults.
If a product does not meet your expectations, please contact us at shop@sbd-schweiz.ch quoting your order number, your name and the delivery address. Warranty claims must be accompanied by proof of purchase.
Questions about sizing?
For help choosing the right size, please get in touch at shop@sbd-schweiz.ch.
